Shipping Policy

Thank you for shopping with TUOWEE LIGHT. We are committed to providing reliable and efficient shipping services for our customers. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Destinations

We currently ship to selected countries and regions where delivery service is available.

Shipping availability, delivery time, and shipping fees may vary depending on the destination, shipping method, product availability, and local logistics conditions.

If your shipping address is located in a remote area, additional delivery time may be required.

3. Shipping Methods and Delivery Time

Estimated delivery times vary depending on the destination and shipping carrier.

Typical delivery time is:

• Standard Shipping: 7–15 business days
• Expedited Shipping: 3–7 business days, where available

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier delays, incorrect shipping information, peak-season congestion, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on the destination, product weight, order value, and selected shipping method.

From time to time, we may offer free shipping promotions. Free shipping availability will be clearly displayed at checkout when applicable.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including recipient name, street address, apartment or room number, city, state/province, postal code, country, phone number, and email address.

TUOWEE LIGHT is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist you, but address changes may not be possible once the order has been processed or shipped.

6. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If your tracking information has not updated for several days, please contact us and we will help check the shipment status.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

TUOWEE LIGHT is not responsible for delays caused by customs inspections, import restrictions, or local clearance procedures.

8. Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged packages, please provide photos of the damaged packaging and product so we can assist you more efficiently.

We will work with the shipping carrier to investigate the issue and provide a reasonable solution, which may include a replacement, reshipment, or other support depending on the situation.

9. Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to pay applicable customs duties or taxes, the customer may be responsible for any additional shipping costs, return fees, or reshipment fees.

Refunds for returned packages, if applicable, may exclude original shipping fees and any costs charged by the carrier.

10. Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability, warehouse location, or logistics requirements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

11. Battery and Product Shipping Notice

Some TUOWEE LIGHT products may contain rechargeable batteries or electronic components. Shipping methods may be adjusted according to carrier requirements, airline regulations, or local transportation rules.

This may affect shipping availability, delivery time, or carrier selection for certain destinations.

12. Contact Us

If you have any questions about shipping, delivery status, or your order, please contact us:

Email: pasiionworks@gmail.com

Brand: TUOWEE LIGHT
Website: tuoweelight.com

Please include your order number when contacting us so we can assist you more quickly.